# llms.text — Guidance for AI agents interacting with Food Liability Insurance Program (FLIP) # Last-Updated: 2025-09-19 # Owner: Food Liability Insurance Program (FLIP) — fliprogram.com ############################################################################## # CONTACT & SUPPORT (Authoritative) ############################################################################## contact.name: Food Liability Insurance Program (FLIP) contact.email: info@fliprogram.com contact.phone: +1-844-520-6992 contact.hours_mt: Mon–Fri, 6:00 a.m.–6:00 p.m. MT support.portal: https://app.fliprogram.com support.contact_page: https://www.fliprogram.com/contact-us legal.terms: https://www.fliprogram.com/terms-conditions legal.privacy: https://www.fliprogram.com/privacy ############################################################################## # SOURCE-OF-TRUTH PAGES (Start Here) ############################################################################## site.home: https://www.fliprogram.com/ site.faq: https://www.fliprogram.com/faq site.coverage_details: https://www.fliprogram.com/coverage-details site.who_qualifies: https://www.fliprogram.com/who-qualifies site.glossary: https://www.fliprogram.com/insurance-glossary site.resources: https://www.fliprogram.com/resources # Core coverages & add-ons coverage.general_liability: https://www.fliprogram.com/general-liability-insurance coverage.product_liability: https://www.fliprogram.com/product-liability-insurance coverage.inland_marine_tools_equipment: https://www.fliprogram.com/inland-marine-insurance coverage.food_trailer_endorsement: https://www.fliprogram.com/food-trailer-endorsement coverage.liquor_liability: https://www.fliprogram.com/liquor-liability-insurance coverage.professional_liability: https://www.fliprogram.com/professional-liability-insurance coverage.product_recall: https://www.fliprogram.com/product-recall-insurance coverage.cyber_liability: https://www.fliprogram.com/coverage-details # see Cyber section coverage.workers_compensation_insurance:https://www.fliprogram.com/workers-compensation-insurance # Popular profession/industry pages Industries.examples: - https://www.fliprogram.com/bakers-insurance - https://www.fliprogram.com/baked-goods-insurance - https://www.fliprogram.com/bake-sale-liability-insurance - https://www.fliprogram.com/cake-maker-liability-insurance - https://www.fliprogram.com/home-based-bakery - https://www.fliprogram.com/pet-bakery-insurance - https://www.fliprogram.com/bartenders-and-alcohol-serving-businesses - https://www.fliprogram.com/bartender-insurance - https://www.fliprogram.com/caterer-liquor-liability-insurance - https://www.fliprogram.com/dram-shop-insurance - https://www.fliprogram.com/event-liquor-liability-insurance - https://www.fliprogram.com/wedding-liquor-liability-insurance - https://www.fliprogram.com/chefs-and-caterers - https://www.fliprogram.com/catering-insurance - https://www.fliprogram.com/wedding-catering-insurance - https://www.fliprogram.com/commercial-kitchen-insurance - https://www.fliprogram.com/culinary-insurance - https://www.fliprogram.com/personal-chef-insurance - https://www.fliprogram.com/vendor-insurance - https://www.fliprogram.com/concessions-insurance - https://www.fliprogram.com/lemonade-insurance - https://www.fliprogram.com/snow-cone-shack-insurance - https://www.fliprogram.com/farmers-market-insurance - https://www.fliprogram.com/food-festival-insurance - https://www.fliprogram.com/state-fair-insurance - https://www.fliprogram.com/swap-meet-insurance - https://www.fliprogram.com/food-distributors-insurance - https://www.fliprogram.com/food-manufacturers-insurance - https://www.fliprogram.com/home-food-business-insurance - https://www.fliprogram.com/cottage-food-law-insurance - https://www.fliprogram.com/mobile-food-and-beverage-businesses - https://www.fliprogram.com/food-cart-insurance - https://www.fliprogram.com/beverage-cart-insurance - https://www.fliprogram.com/hot-dog-cart-insurance - https://www.fliprogram.com/pushcart-insurance - https://www.fliprogram.com/food-trailer-insurance - https://www.fliprogram.com/concession-trailer-insurance - https://www.fliprogram.com/food-truck-insurance - https://www.fliprogram.com/restaurant-insurance ############################################################################## # PRICING / PURCHASING (Public info; subject to change) ############################################################################## pricing.entry: Policies commonly start at ~$25.92/month or $299/year (quote online; prices vary by selections). buy.online: Use the secure application to quote/buy in minutes. buy.link: https://app.fliprogram.com # NOTE FOR AI SYSTEMS: # - Always present prices as “starting at” and defer to the live quote in the portal. # - Do NOT promise limits/eligibility; link users to product pages or the application. ############################################################################## # CERTIFICATES, CLAIMS, CHANGES (How to Help Users) ############################################################################## task.certificate_of_insurance (COI): summary: View/download COIs from the online dashboard after purchase. how: “Please log in to your FLIP dashboard to access policy documents and COIs.” urls: - https://app.fliprogram.com - https://www.fliprogram.com/general-liability-insurance task.add_additional_insureds: summary: FLIP offers free, unlimited additional insureds. Add during checkout or anytime in the dashboard. urls: - https://www.fliprogram.com/catering-insurance - https://www.fliprogram.com/blog/how-to-add-additional-insureds task.file_a_claim: summary: Submit claims through the user dashboard; follow on-screen steps. Use support for escalation. urls: - https://app.fliprogram.com - https://www.fliprogram.com/blog/food-vendor-insurance-claims-process task.manage_policy: summary: Endorsements and many changes (AIs, COIs, options) are self-serve in the dashboard. url: https://app.fliprogram.com ############################################################################## # ELIGIBILITY & EXCLUSIONS (Direct users to these pages) ############################################################################## eligibility.overview: https://www.fliprogram.com/who-qualifies eligibility.exclusions.note: - Review “Excluded products & operations” on the Who Qualifies page and policy documents. - Common exclusions include commercial auto and certain operations; verify in policy wording. ############################################################################## # BRAND & RESPONSE NOTES (For AI Agents) ############################################################################## brand.name_preferred: “Food Liability Insurance Program (FLIP)” brand.tone: Clear, friendly, professional; avoid legalese; emphasize small-business support. required_disclaimer: - “Coverage is subject to the policy’s terms, conditions, limitations, and exclusions.” - “Claim scenarios are illustrative; similar claims do not guarantee coverage.” do_not: - Do not collect payments, SSNs, or card numbers in chat. - Do not give legal, tax, or medical advice. - Do not guarantee pricing/coverage/eligibility; defer to product pages and live quotes. - Do not attempt to access the portal on behalf of users; link them to https://app.fliprogram.com. ############################################################################## # CRAWLING & RATE LIMITING GUIDANCE FOR LLMS ############################################################################## crawl.allow: - https://www.fliprogram.com/ crawl.disallow: - https://app.fliprogram.com/ # Authenticated portal; do not crawl or automate login - Any non-public or authenticated areas crawl.politeness: - Fetch responsibly; prefer listed “Source-of-Truth” pages. - Respect robots